I have just received an Email from Telewest, which took long enough to reply to anyway, nine bloody days. Anyway, the Email states that my services will be disconnected 17th June, but the goes on to state “Your next bill will also show any outstanding charges. As you are cancelling your TV service within the 12 month minimum period, the remaining charges of £107.94 will be contained in your next bill. Any payments you may have made in advance will, of course, be credited to your account.” – I specifically stated in my Email to them that I only wanted to cancel the broadband connection, and that I wanted to keep the TV package. Now I need to phone them up, and probably get stuck on hold for ages to set them straight, as I am pretty damn sure that I am not paying for 8 months of service that I won’t be getting. Is this company run by a bunch of monkeys? As they really don’t seem to have a clue to what they are doing! fuckwits!!! In the complete opposite to this, I just got a courtesy call from a nice sounding Australian lady from BT Yahoo, which is a nice touch, seems that BT Internet have finally got their act sorted, last time I was with them, they were about as much use as condom machine in the Vatican. (thanks to Tomas for that quote), although that is going back four years, when I was using their so called ‘unlimited’ dial up service. I am pretty pleased with their 2Mb broadband service, stupidly fast and reliable, and even more secure than my old setup, as my machine doesn’t appear to exist on the Internet, which can only be a good thing., keeping out all those nasty hacker types.
Update: I have just got off the phone with a Telewest representative, and it was a case of the wrong Email being sent out, they would still have to charge me the £107.94, but what I have agreed to do is downgrade the connection to 250kbps and they would bill me £14.99 per month until December, then will disconnect the service at that time, although I am unlikely to use the service, but at least I wont have to pay out all the money in one lump sum, which isn’t my ideal solution, but it’s the best I am going to get, so I’ll have to settle for it. I could have went down the route of lodging an official complaint with Telewest about the service level in the vain hope that they may cave in and wave the £107, but its not worth the hassle to be honest, as I am pretty sure the decision wouldn’t go my way!