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You called me; why am I on hold?

I received a call today from an unknown caller on my cell phone. I answered the phone with the customary “Hello” and an automated message started up “We have an important call for you”, then 2 seconds of hold music before a second automated message said “All our representatives are busy, please hold”. At that point I hung up; I’m not sitting on hold when they didn’t even identify themselves, I hate these automated systems, even more so when they call me and no-one is there!

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