About 13 months ago I bought a TomTom Via 1405M to replace my old TomTom One because it was almost as expensive to get map updates for the TomTom One as it was to buy a new GPS. But the biggest reason I bought the 1405M is because of the lifetime map updates included. When I got the 1405M home, I downloaded the myTomTom software, inputted the code for lifetime maps, downloaded the latest maps. Now, I attempt to update the maps again but this time I find that I am unable to update to the latest maps, it says outdated but no links to update the maps like before!
I looked through TomTom’s website for information on how to get unlimited map updates and the link to the unlimited map updates help page results in 404 (page not found). Going back to the my TomTom homepage, it appears to be asking for me to input another code; I no longer have the original piece of paper containing the code, I threw it away assuming that TomTom’s systems would have linked my device with the code I originally inputted! Suffice to say I am very annoyed with TomTom as I bought this device for the unlimited map updates; a marketing ploy without substance?
I’ve Emailed TomTom asking why lifetime map updates have vanished, the outcome is below…
I have been conversing back and forth with Candy at TomTom USA and despite not having the code or receipt anymore, Candy escalated my case to her supervisor and they activated the lifetime maps for me. I am downloading the latest map right now. I am extremely happy with the customer service from TomTom USA, so kudos to TomTom USA for going above and beyond. Take note Cisco/Linksys and Cox Communications, this is how customer service should be. Because of this, I will not hesitate to buy another TomTom device, it’s about customer retention, not just obtaining new business!
Kudos to TomTom for not allowing you to update maps without having to deal with tech support? It looks like my TomTom account is plagued by the same problem. Not possible to update the map. So I’ll be calling TomTom to get this fixed. This is not kudos at all as I’m about to waste my time to fix a problem that they’ve created.
The point is that TomTom could have said, no receipt, no code… No lifetime maps, that’s the way it usually works with companies here in the United States. So I say kudos for making the effort to retify the issue instead of saying it’s not our problem, which is the most common response I get when facing similar issues with other companies.