Mail Scam: Vehicle Protection Center 1-800-420-8055, BEWARE!

Today we got a official looking mailer with my name, car make, model and year on the front, which on initial inspection gives the impression that it’s from your car manufacturer. The letter states “THIS LETTER IS TO INFORM YOU THAT IF YOUR FACTORY WARRANTY HAS EXPIRED, YOU WILL BE RESPONSIBLE FOR PAYING FOR ANY REPAIRS…” Note the IF in the statement, this is how they can get away with it, but in reality many people, myself included fail to register the “IF” in the text.

The text goes onto say “PLEASE RESPOND BY 08/19/2014 AND MENTION THIS LETTER FOR A $100 DISCOUNT”, and in larger text below “IMPORTANT VEHICLE PROTECTION INFORMATION, PLEASE CALL IMMEDIATELY” with their phone number 1-800-420-8055. I give this number in the hope that people searching this number online will be linked to this blog article so they don’t get fooled by this misleading marketing and super aggressive customer representatives when you do call!

Vehicle Protection Center Mailing

This company, Vehicle Protection Center operates out of Saint Peters, MO 63376, see the complaints about this company on their profile on the Better Business Bureau website [Link]. Clearly this mailer is designed to mislead car owners and this sort of misleading advertizing needs to be clamped down on; but unfortunately the US government allows for this sort of marketing practice.

I’m a massive skeptic; so I rarely take anything at face value, which is how I came to write this article after I Googled the number and found lots of negativity surrounding this company’s tactics. Obviously I didn’t call the number listed on the mailer after [or before] reading complaints online!

In addition; the question has to be asked, how did they get this information? The only organizations that should have this information is; Davis Moore of Wichita, KS, Kansas DMV, Progressive Insurance and Capital One Auto Loans, did one of these organizations sell our information or did Vehicle Protection Services acquire the information illegally? Either way, I am not happy that it’s out there!

Update [Oct, 11 2014, 14:43]: In addition to another two mailers from Vehicle Protection Center, yesterday we received a different mailer on fetching green paper from a company using similar scare tactics called Vehicle Services Department, tel: 1-800-200-7155, otherwise known as Auto Assure, LLC of 6400 Pinecrest Dr Suite 400, Plano, TX 75024, tel: 972-202-9761 [BBB Profile].

Vehicle Services Department Mailer

Update [Oct, 18 2016, 17:10]: I had not received a letter from these companies for a while; but today, I received a different one from a company called CarShield, see below, which suspiciously has the same address as Vehicle Protection Center, however they have a different telephone number; 1-800-615-7462. It’s the same tactics as the other two mailers, like the others, DO NOT CONTACT!

Carshield Spam Letter

Update [Mar, 7 2018, 16:02]: Another name to add to the list of company names that these people trade under; this was sent to me by a reader, Paul. It uses the same phone number that Marion mentioned in a comment below and go under the name, Endurance Dealer Services (Endurance, LLC).

Department Of Automobile Records, Page 1

Department Of Automobile Records, Page 2

Paul’s Comments

I made 2 phone calls to their corporate office at 866-918-1438 and they were very apologetic when I called.

I made 3 other phone calls to reps at 1-877-334-4872, so they knew I was upset, recording each call which showed up when I reached corporate.

Endurance Dealer Services, 400 Skokie Blvd, Suite 105, Northbrook, IL 60062, 866-918-1438.

Their reputation is taking somewhat of a beating with your blog, along with other related web-posts – found simply by searching “1-877-334-4872”.

Here’s the letter sent to my wife (see above). Curiously, they asked if I received the note on pink paper. Obviously not, but they seemed concerned about that possibility.

Update [Jul, 13 2018, 15:13]: They keep coming, I know it has been mentioned in Paul’s comment above, but this is the first one I have received from Endurance, the phone number listed is 1-877-413-6377. This time, they spelled my last name incorrectly, given I haven’t received one of these in a while, it must be for the 2012 Ford Escape Limited I bought my wife a few months back.

Endurance Car Maintenance Insurance Scam

Update [Sep, 14 2018, 11:11]: And, another one, Auto Assure again, and another different phone number, 1-800-200-9312. I’ll keep adding more as they come in, to make people aware of this scam!

Auto Assure Scam, 9/3/2018

187 thoughts on “Mail Scam: Vehicle Protection Center 1-800-420-8055, BEWARE!

  • David Kaplan commented on August 24, 2014 at 08:25

    Shall I make this scam more interesting? I received the same mail yesterday, and although my wife owns the 2006 car in question, it was addressed to my mother, who passed away in 1994. We periodically get US mail to her from the same mailing list. She never lived at our current address.

  • Anton commented on September 15, 2014 at 16:09

    Just got the same mail.
    It looks very official but a little bit fishy so I decided to google the phone number and found your blog.
    Thank you.


  • KNUCKLES MALONE commented on September 17, 2014 at 17:09

    These idiots keep sending this scam crap its a scam! I sold extended warranties for dealers for years they don’t pay for anything, they have all these bullshit little clauses that stick in their warranties. Like oil leaks, yeah right if the oil seal leaks and burns up you engine, guess what you ain’t covered, same with the trans, plus you gotta pay. These are losers who cant get fucking job in society, they prey on people who don’t know shit about anything! Look em up on Google Don’t fall for this shit.

  • Sophie commented on September 19, 2014 at 07:38

    Is there any way to stop this scam mail? I’m in NYC, and they have been calling me for 3-4 months non stop. Finally the phone calls stopped, but now I am getting this mail again.

  • Deana commented on September 21, 2014 at 13:30

    Has anyone ever received this with a vehicle name on it that you’ve never owned?

  • Paul commented on September 25, 2014 at 10:41

    Been there, almost did that. Put stop payment on check. I agree 100% with Knuckles, but with a different choice of words. Some where there has to be an organization that can stop this scam. I am sure that many people, especially seniors have been hurt financially by these phony ads. Sounds like Knuckles should pay them a visit. lol

  • Marc commented on October 3, 2014 at 09:29

    Almost did it until my gut kicked in and noticed there was a not an official return address on the envelope.
    Hanged up the phone and did the research and found this blog. Thank God!!!!

  • david commented on October 17, 2014 at 11:34

    I got this scam today. If there is not a way to put a stop to this kind of misleading crap, then our government isn’t worth one damned thing. This kind of crap is garbage.

  • Jay commented on October 21, 2014 at 19:45

    This is the second one that I have received…

    I swear, between the FTC and the FCC, the only safe ‘citizen’, is the corporation!!!

  • Hayes commented on October 22, 2014 at 14:46

    Ended up here after a Google search of the number. I was impressed by how much information they got right. And then I thought long and hard… My warranty doesn’t expire for another year and a half! I’m half expecting that green letter to come in my mailbox soon.

    Thanks for the heads up!

  • As I mentioned in the post itself, the only companies that would know this information is the car dealer, local DMV or your insurance company. Given that we live in American where companies can get away with murder, I wouldn’t be surprised to hear that all three sold our information to a database compiler which these two companies mentioned in the post buy and spam the addressees. The USPS sell you name/address information (that’s a whole different story), so it’s not a jump to assume that the DMV do the same.

  • Max commented on November 2, 2014 at 13:03

    I unfortunately did not find this site earlier so I made a payment to them but I found it later and tried to cancel it on the phone which they did not proceed . I asked my credit cart company for a dispute so see what happens.

  • Eileen P. commented on November 3, 2014 at 21:33

    I submitted this solicitation to the USPS as mail fraud. It purports to be from Mazda and claims the warranty on my new car is about to expire. That is fraud.

  • coco commented on January 17, 2015 at 01:28

    I heard my husband got extended warranty from company.
    I’ve been asking him what’s name of ompany ? And still paying?
    Now his car broken so finally my husband show me the letter from company.
    Well…’s exactly same letter…..
    But different phone number.
    I think he has been paying 18 months and don’t know if he is still paying?cause he made a payments.
    Do you know if we can get money back?
    Or what should i do?

  • Leonard Borse commented on February 10, 2015 at 12:04

    I first got the mailer from Vehicle Protection services. Then they started calling me telling me my coverage is about to expire and this is my LAST CHANCE to extend coverage. So I called the dealership where I bought my car and they said I had another year. VPS kept calling me. The salespeople are “boilerroom” tyoes… fast talkers just rattling off stuff that made no sense. I caught them in several lies and called them on it and they just keep talking. They say stupid stuff that makes no sense. I told one of them that my manufacturers warranty has another year. The guy said “That’s not true. The warranty goes back to WHEN THE CAR WAS MADE… so actually your warranty is expired!!!” He actually said that!!! Now when they call I just hang up. God help anyone who gives these criminals money…

  • Pantrice Wiley commented on April 6, 2015 at 21:26

    I’m so f**king pissed I got f**ked by this company for 6 months straight thinking they were legit until I took my vehicle to the dealer and they didn’t pay for nothing that I need fixed I mean nothing…….They are trying their best to stop me from canceling but aint no dam way that I will be sending them another f**king dollar I’ve paid them almost 1500.00 and can’t get no service. I was told that they don’t cover electrical issues but when I bought the service they told me anything that have to do with the trans will be covered. If I were in Texas I’d be paying these mf a visit and it wouldn’t be pretty.

  • I got this vehicle protection since 4/10/15. How I go by getting my money back.

  • To those asking if/how to get a refund, the answer is; maybe dispute the payment with your credit card company if paid by credit card. You could attempt to call the company itself, but I don’t expect much joy, sorry, but I don’t have any better news.

  • Kelly K commented on June 9, 2015 at 15:50

    Thank you for the post – and for the entertaining comments as well!

  • Charlie S commented on July 30, 2015 at 16:21

    “we reserve the right to revoke your eligibility for service coverage after 5 days”. I really really want to call them and tell them they are revoked but am worried they will get my number and start calling.

  • Rylee commented on November 21, 2015 at 14:39

    After receiving mail from these guys for about a week I decided I would call and see what it was all about. I spoke to someone named Robert, gave me a great coverage deal and was willing to lower the price. The only information I gave was the code that was printed on the letter. While on hold my gut kept telling me something wasn’t right and I noticed on there was no return address on the envelope or letter which is sketchy. I immediately hung up and did a Google search. So glad that I did after finding this! Thank you!

  • Tashia Washburn commented on December 14, 2015 at 14:45

    I just had my engine replaced through the company so I do not find it to be a scam I paid my 100.00 deductible and they paid for me ti have a new engine installed in my vehicle, some people are simply miserable and always will be.

  • Tashia, great, I’m happy that you are satisfied, plenty of other people have not had your experience as shown in the comments and other places on the Internet, including the BBB. To be clear, I never called their service a scam, I called their marketing methods a scam, their mailers are designed to scare people into buying, but are allowed to get away with it by inserting “IF” into their mailer.

  • Pissedoff commented on January 6, 2016 at 17:25

    I just received a letter just like the one above. I just bought my vehicle a couple months ago. Already have a fantastic warranty. I find these mailings an intrusion. I would never buy this crap.

  • Marianne Lauffer commented on January 11, 2016 at 14:52

    Thank you posting this information. I also just received a letter on pink paper with a Notice Date of December 28, 2015. It is practically identical to the scanned green copy above. The company is Vehicle Services Department, 6400 Pinecrest Drive, Suite 400, Plano, TX 75024-2959 with a phone number of 1-800-795-8169. I was considering contacting them but decided to first do an online search to the company and address. And I am glad I did. Now that I know this is a scam, I am throwing away the solicitaion.

  • Rich commented on January 15, 2016 at 10:16

    I got the same letter printed on pink paper. My respond by date is Feb 13, 2016. They are offering coverage on our 2010 Chevrolet Equinox with currently has 67800 miles on it. I’m glad I found this site before calling them. Thanks everyone who has commented.

  • mary commented on February 24, 2016 at 13:58


  • Don commented on March 14, 2016 at 12:59

    Got the same thing about a car I have never owned and a brand of car I have never owned,rip off! Tashia Washburn,do they pay you by check or cash better make sure it’s cash!

  • Ham commented on April 1, 2016 at 13:25

    I got the same letter printed on pink paper. My respond by date is May 7, 2016. “we reserve the right to revoke your eligibility for service coverage after 5 days”. Thanks everyone who has commented.

  • Mrgman commented on May 3, 2016 at 14:21

    I got the same letter on 3 May 2016. I have received letters from this scam artist several times before but this time I called and told them: 1. to stop sending me mailers about a car that I have sold almost a year ago and take me off of their mailing list. 2. They were wasting a lot of paper with the scant hope that some senior citizen or others might be frightened and actually make a contract with them and I would be willing to be anything one would be hard pressed to ever get any help with the repairs if you actually needed them. 3. They were a nuisance and I didn’t want to hear from them again. The rep from the company actually asked what kind of car I had now and they would take care of that. I laughed and hung up! I am also getting telephone calls to my home phone almost one a week from the same time companies selling this scam insurance. I don’t know if it is the same company or not as I just hang up when they mention my car which they are still talking about the Cadillac I sold! I tried blocking the telephone number but either they have a lot of lines or they are spoofing lines as I am still getting calls. Oh well the American scam business is alive and well!

  • Cliff E commented on May 9, 2016 at 13:19

    I just got the same letter here in Florida, they have a Florida License listed #W209224. I checked with the State of Florida Licenses, and they do not show such a number listed. It’s a FRAUD.

  • Ann commented on June 1, 2016 at 20:32

    Hello I have done the same thing I just got this so called warranty and have had it for 2 months and I just don’t want it anymore . So I called them twice and got no where they don’t want to cancel my card so I had to get my bank to stop the payment and then do a dispute worst mistake ever . Stay way from this place

  • Shari commented on June 21, 2016 at 15:07

    Received this letter on previous occasions but ever responded. Received the letter on Pink Paper and decided to call today since my warranty had recently expired. The person I spoke with represented himself as being affiliated with my vehicle’s manufacturer. I purchased without research. I called a friend afterwards who informed me this was a scam/ripoff. I then researched and came across this website. Thank GOD I did. I immediately called my credit card company to dispute the charge and inform of the fraud. My credit card company is investigating, replaced the down payment back into my account, and cancelled the card for future charges. Research before purchase! lesson learned.

  • lsh commented on June 26, 2016 at 15:16

    I have received a similar letter, but this time they put the wrong king of car. They did not gave any address just a phone number. It is definitely a scam. Thanks.

  • Yu Xuan commented on July 18, 2016 at 12:48

    Thank you for the info. I nearly called the numbers but luckily found your blog online. Thank you!

  • VMD commented on July 20, 2016 at 18:01

    my 14 year old daughter received a notice yesterday about her ford car. I am a little more concerned that they somehow have gotten a hold of my daughters name. Makes me wonder where they would have received any information on her…

  • Jyotirmoy Mondal commented on July 21, 2016 at 09:49

    Just got a similar mail. It looks fishy. I checked online now and found your blog. Really helps.



  • Vishal Shukla commented on July 22, 2016 at 11:08

    I have received similar mail, they have my Car Number, Code, make, year information. Seriously this is pure cheating to have such information. No sure, they can misuse this information.

    No way would call and receive call from 888-448-7723 number. Wish someone take action against them to force to take service from them.

    Vishal Shukla

  • Mary spagnola commented on July 25, 2016 at 15:01

    I just spoke with them , boy was he mad when I told I don’t have any money. My paper was pink and the number was 18009716117, I’m in upstate ny

  • standing commented on August 10, 2016 at 12:10

    I’m in the process of helping an elderly friend of mine cancel her policy. I started off explaining to her that she would probably never need/use the warranty because of such low/limited mileage on her vehicle. I have since come to realize that even if she did have a repair, it would likely never pay out for it.

    I will return once we have successfully gotten her refund.


  • broke and frustrated commented on August 17, 2016 at 15:02

    OMG. This is the third letter i have recieved, i have now gotten the pink letter much of the lines quoted by you guys, are the very same word for word on the letter. i have been disregarding the letters because of the headache of an additional bill. but thank God he is saving me from this scam. God knows.

  • mark commented on August 22, 2016 at 18:52

    My question to all is who actually got the extended warranty and did it work? i see all saying its a scam but did you actually try to use it and it got declined??? all i see is people saying SCAM but i dont see anyone saying they got it and it didn’t work? please respond

  • I personally called it a scam because of their misleading and aggressive marketing tactics; however Pantrice Wiley, 17th comment from the top suggests that his claim was rejected despite being told it would be covered when the warranty was sold to him.

  • Roxanne commented on August 26, 2016 at 16:04

    I just received the exact same letter with pink paper. Everything’s in the same spot as the one pictured above. With a different phone number. That’s what makes it a scam. Good companies don’t change their number repeatidly. I appreciate everyone sharing their input on this!!

  • anon commented on September 6, 2016 at 12:55

    Well, this thread blew up… add me to the list. Received same scam letter in Hampton, VA on 06SEP2017. This **** should be illegal.

  • nancy commented on September 7, 2016 at 14:08

    My brother just received pink letter too. not sure how they got his home address and information. I’m wonder is any security leak from finance or dealer ship? how the car owner get those letter?

  • Nancy, please don’t be under the illusion that your information was not sold by the DMV, dealership, insurance or loan company, it’s more common than you’d would think, there’s plenty of buyers for these lists of names, addresses and other information.

  • Jean commented on September 13, 2016 at 19:49

    Thank you for posting and allowing others to share their story. I received a notice in the mail today from Vehicle Services Department, 6400 Pinecrest Drive, Ste 400, Plano, TX 75024-2959. I called and inquired as to how they got information on my car, and the lady fumble over her words but went on to tell me that yes they were an extended warranty company. It states on the form that was sent that their records indicate that I have not contacted them to have my vehicle service contract updated. I inquired what contract and the Rep says “do you not have a contract with us”. I replied you tell me, you’re the one that sent this form out to me indicating that I need to renew it. She wanted to verify my information. So I cut her off and told her how are you getting peoples information to send out letters like this and you’re not affiliated with my car’s dealership. She stated that they are extended car warranty but don’t know if I have a contract with them as they stated on the form. She’s only the intake rep, which gathers the information and then send it over to another department. I’m confused shouldn’t that be the department I should be talking to in the first place. I smell a rat and a big one. There’s no web site or email address for you to contact. What kinda of business is this. So I googled their name I get all kinda fraudulent reports on these people. What a gimmick. I read, and also noticed on other people comments that we had the same address but different suite numbers. What a joke. I’m just sorry that some people did get taken.

  • Jules commented on September 15, 2016 at 16:20

    Thank you for this report. I am receiving lot of mails and phone from this company and I did once and find an agreed ivory to get my credit card info like crazy.
    Everyone do not respond to their offense. It is a scam.

  • Linda Vaccaro commented on September 24, 2016 at 12:51

    I too keep getting letters from these lowlifes. You’d think they would have better things to do. I have also received phone calls. Since the letter is addressed to my deceased husband, I wonder if I should send it back w/DECEASED written across the letter. Phone number I have on the form I received is 800-973-8862 Companies that provide toll free numbers should be more diligent on who they’re servicing!

  • Kaleigh commented on September 28, 2016 at 16:37

    Over the last month I have gotten phone calls about my Nissan, Honda, and Toyota. I told them to remove me from thier systems. Today I get this lovely green letter. It’s funny because I have never owned a car. But, these match the cars I have rented from Zipcar.

  • Shannon M Wilczewski commented on September 30, 2016 at 03:32

    Hmm. Just got the same letter. Googling the number did not send me to this blog, but the address did. Reading the blog, the ONLY thing in common is Progressive insurance. Maybe an employee is selling info or has started their own sideline. The paper was NOT really professional looking. No premium and who the heck calls a company “Vehicle Services Department?”

  • Just got the white letter today , I called the dealership an right away said throw the paper away ! I googled this company’s name an up popped BBB , red red flag right away , thank God I researched this an I pray u all do , BEWARE BEWARE !!!!!!!!!

  • Nancy commented on October 7, 2016 at 11:49

    Just got one in the mal this week. It did not look right. Glad to see someone had already posted the warning.

  • Peter Krizmanit commented on October 7, 2016 at 19:04

    i received the same letter, so I gave them a call to see how much their extended warranty would cost a what they covered. The gal said that my warranty had expired, Yada, yada, yada. It turns out that their product costs just under $4000.00 for the five year plan. They kept on telling me that if I don’t buy their plan NOW the offer is null and void. A real red flag, so I said goodbye.
    Peter K……..

  • Fred commented on October 16, 2016 at 05:28

    Look up the Driver’s Privacy Protection Act of 1994 – it is illegal under federal law to obtain the name and address of a person using their vehicle information. The car dealers illegally sell your information to companies like this. And yes, you can file a complaint with your state consumer affairs office or attorney general office. The federal law also allows you to sue the company.

  • Foxy Johnston commented on October 17, 2016 at 14:17

    Received the same letter today with telephone # 800-795-1832 and sent it straight to the shredder.

  • Surbhit Jain commented on October 19, 2016 at 14:18

    I have Hyundai Elantra.
    Received the letter today stating from “Vehicles Services Department”, with the phone number as 1-800-298-5696, and asking to extend warranty.
    Called up Hyundai official dealer and they confirmed its a fraud

  • Jean de Dieu Kampayana commented on October 21, 2016 at 05:41

    Before yesterday I have received the same mail from the so called “vehicle Services Department: different phone numbers, no street adress, … Scary!!!

  • Karen commented on October 23, 2016 at 21:01

    Thank u for info. I recieved the first letter on fri. My son looked it up nd showed me this . Thank u. Hope others look this blog up.

  • Chansa commented on October 25, 2016 at 16:39

    Thank God I came to this site even though the vehicle service department had called me and I gave them my credit card number but latet tried to call them back only to find that the phone numbers do not exist. I immediately called my credit card providers and cancelled the card, I am now waiting for a new card. Today I received a letter from them exactly like the one you have here, green in color and I decided to google the name of the company and now I know its a scam. Thank you for sharing. Continue alerting people, you never know who you will help with the information. God bless you!


  • I’m happy that my write-up about these three companies are proving useful. If I can save one person from dealing with these misleading advertising techniques and companies behind them, it makes it all worthwhile.

  • I just got a letter today I’m like wtf !! Really come on now , I called they response was sure you’ll be taken off the call list !! Full of BS !!!!

  • James commented on October 27, 2016 at 19:31

    I got the Carshield letter today — it alarmed me at first. My gut told me to do some googling before I called. I’m glad I did and found your site. The BBB gives these Car Shield scammers a F — — that paints the only picture I need right there.

    Pretty clear they try to fly under the governmental radar by changing the name of the operation numerous times before.

    I applaud your efforts for posting this blog page and bringing these scammers to light. I’d venture to guess the people in office just look the other way to this gray area fraud.

  • Lisa S commented on October 28, 2016 at 13:01

    I got this scam yesterday, but ignored it since I have Insurance. Figured it was
    some sort of scam so I googled “Vehicle Services Department” Gotta love Google!

  • Andy commented on October 28, 2016 at 23:02

    I received a pretty pink letter from Vehicle Services Department today. I don’t even own a vehicle. The envelope has a Boca Raton, FL zip code and the phone # is shown a 1-866-491-9998. If you wish to report nation-wide mail fraud here is the form to the US Postal Service: I reported them. Don’t know what can be done but I should would like to know how they got my address.

  • Jeri Smith commented on November 5, 2016 at 14:44

    We just received a mailer from the Plano, TX version. The vehicle is wrong but it is clearly addressed to us. I’m ignoring it for the most part but I am going to do some digging to see if by chance someone either got a car or tried to get a car in my husband’s name. >.<

  • sonya a carr commented on November 15, 2016 at 10:51

    I just got one of these letters in the mail yesterday from VEHICLE SERVICE DEPARTMENT. Stating: that i was receiving this notice because my Factory Warranty will expire or my have already expired based on the mileage and age of my vehicle. It also stated: By neglecting to replace my coverage i will be at risk of being financially liable for any and all repairs after my factory warranty expires. But yet I still have time left to activate my service contract on my vehicle before it is too late. lol What a big fat SCAM
    So I only got until 12/08/2016 to respond to this letter. They didnt even put a return address for me to reply, but they did leave this number for me to call them quickly 1-888-488-7723 between the hours: Monday-Friday 8:00am- 7:00pm. CST, Saturday 10:00am-2:00pm CST

  • shashanksrahul commented on November 16, 2016 at 11:28

    Wow I am alon getting these mail. I got same letter yesterday from VEHICLE SERVICE DEPARTMENT and stating about the expiring of Car Warranty. I am not sure how did they got my mail information. Is it a department owned by governement or bunch of people ready to send mail as soon as find the address ?

  • Anthony Iongi commented on November 16, 2016 at 19:55

    I just got this mail today and immediately looked it up in Google and found this site. They got my car make and model completely wrong but it can in around the time my tags were set to expire so that may have something to do with it. Maybe they are getting info from the dmv, I don’t know.

    The phone number on mine was 1-800-248-9956.

  • Marisol commented on November 17, 2016 at 08:05

    Hi, my daughter recieved the same letter. I know about scams cause I have recieved several in the past. A mistake they have been making is when they sent this to my daughter who has NEVER owned a car! The samething happened with a call and she tried to have them understand the mistake they were making with her, but she had to hang up on them cause they just want to keep talking about the same thing over and over again. So all of this in a way works out for the best cause now it gave me an opportunity to teach my daughters about scams, how they work and what they look like.

  • Shawshank commented on November 17, 2016 at 14:20

    I received the same pink letter in the mail awhile back. I’m glad I always google for info on this type of stuff. All I want to know now is what is Donald Trump gonna do about this shit.

  • Alice commented on November 18, 2016 at 22:39

    I also got a same letter. Told me to call 800 425 3093. But I do not know this letter at all.

  • Paul Levin commented on November 21, 2016 at 19:35

    I got 2: one from the Plano, TX, people who don’t even have the right model year listed so I know it’s bogus. The other one refers to the correct manufacturer but doesn’t even list a year or model.

  • Robert commented on November 26, 2016 at 13:03

    Just mark the letter “Refused – Return to Sender”

  • Tatyana commented on December 5, 2016 at 11:39

    Yep got a call from one of these about a year ago, I was thinking it’s legit from my dealer, and so started talking to them. They told me my warranty is about to be over, and I said: No sir, my warranty is still good. He laughed at me and literally called me and idiot, said I’m the kind of girl who doesn’t know the first thing about her vehicle. So I proceeded to act like an idiot girl who knows nothing but wants a warranty that I don’t need, and kept him on the line for several hours (was on the road going across the country, had time to kill. Of course did not pay them a penny) But since then changed my car, and they started sending me the letters saying my warranty is over and PLEASE LET US KNOW IF THIS IS NO LONGER YOUR VEHICLE, and asking for vehicle update.

  • Samantha commented on December 6, 2016 at 16:27

    Just received the last letter from Carshield. Funny how the number on my letter is 1 800 213 8935.

  • Rhonda commented on December 6, 2016 at 19:52

    This compsny will not stop harrasing me. I get calls at work in a weekly basis, my cell phone over and over at my home number and msil. I have been asking nicely for this company to stop calling me for almost two years now. They continue to call and harass me even though I tell them I NO LONGER OWN THIS VEHICLE AND HAVE NOT OWNED THIS CAR FOR OVER 2 YEARS. I spoke to a person named Holly, at 1-800-400-5439 who claimed to be a supervisor. She would not let me talk, continuously talked over me and then said I wasn’t letting her help me!! I don’t need help! I JUST WANT YOU TO STOP CALLING ME! I LAUGHED WHEN SHE CONTINUED TRYING TO GET ME TO PURCHASE A WARRANTY FOR MY NEW CAR. SHE THEN TOLD ME TO CALL DOMINOES, THEY ENJOY LISTENING TO PEOPLE LAUGH, I HEARD A LOT OF LAUGHTER IN THE BACKGROUND FROM OTHER PEOPLE! This must be the way they treat people. I then had enough, I let her know exactly what I thought of her and her customer service. I recorded entire call. I will be making a complaint with the BBB as well. The recording will be sent with the letter. This company is obviously oblivious to the harassment laws for telemarketing but I am not. I would highly suggest never doing business with this company, if this is how they treat you when they are trying to get your money, imagine what they will treat you like once they get it.

  • Rocky commented on December 13, 2016 at 19:59

    Thanks for blog and confirming about this scam, glad I did send letter into garbage.

  • Jay commented on January 4, 2017 at 19:54

    Received same letter today. By looking at the letter It seems suspicious so i searched company name on google and found your blog. I will not be calling them now. THIS KIND OF SCAM MUST BE STOPPED BY GOVERMENT. Thanks for posting this information.

  • Melinda – Rcv’d this ‘official’ looking envelope and letter today in mail. Initially thought it was a recall letter on my car. It even indicated, “Make: MINI” which is what I own. Reading further down, letter indicated I had rcv’d multiple notices from them. LIE! Letter also said, “No other notices will be sent for this offer. This will be our only attempt to contact you about your expiring factory warranty”. Hmmm, I thought, interesting Mini is a 2006, over 50,000 miles on her. Looking on back page, letter gave dates of my supposed repairs. Ok, now I’m getting I called them and played ‘dumb’ yet knew the questions to ask…all the person could say was ‘clerical error’, clerical error, ad nauseum. Finally, I asked this person how they rc’ved my information. They replied, “public information from DVM”. I replied, “No, this is mail fraud”…Now, I may be a senior citizen BUT I have no problem giving it back to spammers – My reply to this person was, “F.. YOU” and hung up!!!

  • Dave commented on January 6, 2017 at 12:44

    I just found out they conned my 87 yr old mother into paying $2,000 so far with a car that has 19000 miles. Hopefully we caught it before they steal the remaining $750 due. Is their anyway she can get this $ back? I wish someone could shut them down.

  • lisa commented on January 15, 2017 at 14:27

    Just got the same form as above on a pink paper from Vehicle Service Department (Plano TX). The fact that there is no website to look up the company made me suspicious. thanks for the info!

  • Charles commented on January 18, 2017 at 16:07

    Just got he pink form (as shown above), called and they graciously provide the costs on my 2013 Hyundai Santa Fe and as favor said that they would cover everything just as it was a new car. They only wanted $395 right now and $170/month for 18 months. I told him I had to do my due diligence and check with the Hyundai dealer, etc. and then told them I needed to check on the web about the company. I mentioned another sit (Ripoff Report) and he immediately hung up. No goodbye, nothing. Beware.

  • Digna commented on January 18, 2017 at 18:57

    To whom it may concern I received a letter to contact for service for my car. I DON’T OWN A CAR . WHERE DID YOU GOT MY INFORMATION I will be reporting this to Consumers affairs . These letters are Nothing but scams that Need to Reported

  • Frank commented on January 24, 2017 at 11:42

    I get a letter from Vehicle Services Department about every two weeks. I’m super suspicious about these things, so I was lucky that I ignored them despite the fact that I’m 87 years old and according to some people a sucker for such things. I don’t know how they got my information, but somebody should put a stop to this type of scam. I’m getting tired of getting this stuff, so next time I’m going to write “Return to Sender” on the envelope and put it back in the mailbox. That used to work in the old days, I’ll see what happens.

  • Deborah commented on January 28, 2017 at 14:52

    I keep getting these letters as well, I already sensed the scam being as how my vehicle already has its warranty. For 2 flippen years now I receive this letter every 3 months. It’s quite annoying! I’ve tried to be removed from their mailing list, and they have yet to remove me, good luck Frank, I tried the “return to sender” and the scam letters still come!

  • j commented on January 30, 2017 at 13:53

    Why haven’t this business stopped writing, even though the person has been dead for so long? Also, why does the Great State of Texas allow this sort of thing?

  • Ron commented on February 1, 2017 at 15:56

    Just got the pink form, I was suspicious from the very beginning. I noticed in the lower right corner, directly above the Respond By date, there is a paragraph in small writing that explains this is an advertisement to obtain coverage. It also states, the information being used is public information and anyone can opt out by going to I haven’t tried it yet but if it’s legitimate it may at least stop the letters.

  • Denise commented on February 7, 2017 at 14:51

    I just received the same letter today but the only thing is I DON’T OWN A CAR!!! So I plan on mailing it back to them with a SCAM sticker on it and then reporting them.

  • Elizabeth Rutledge commented on February 7, 2017 at 18:38

    I got it today too; first i don’t own a car, second i don’t have a license, third and most importantly i have never even started a car.

  • Jeremy commented on February 8, 2017 at 11:40

    Is there away to sue these guys? I keep getting calls everyday for past 3 months and just got that texas notice in the mail also. Seems really scetchy no professionalism in it. Its getting really annoyeing

  • Dan commented on February 8, 2017 at 22:47

    Thanks man. Got the same scam. They’ve been calling me as well. Glad I checked all my warranty paperwork before I called!

  • Thanks everyone for your comments. Got my letter today and I decided to google the company and oh my God!! My letter is a pink one.

  • Derek A Costarella commented on February 9, 2017 at 23:10

    I think progressive insurance are the fuckers giving out this information.

  • Anonymous commented on February 10, 2017 at 21:36

    I received this letter today, listing a car that nobody I know has ever owned. I googled the address and the first result was this page. It sounds like they send these out to large groups hoping that they guess SOMEONE’s car right, and they get sucked in.

    And to the people asking “How do they get away with this?”, they haven’t done anything unlawful. The difference between fraud and deception is an important one. They don’t seem to lie in the letter, but they word things in a way that misleads the reader, as the first paragraph points out. If they do, in fact, offer the extended warranty they claim to, then it appears no fraud has been committed.

    We can’t do much to stop these types of letters, calls, or emails. The most important thing we can do is be cautious, and encourage our loved ones to be cautious as well.

  • Liz Christensen commented on February 12, 2017 at 06:17

    Looks like we are all in good company. I’ve managed to get mine up to the pink level. Have been receiving such letters for various vehicles for years in different states. Isn’t the fault of any one insurance company. These fraudsters use the same tactics as the folks who claim you owe money on magazine subscriptions. It is a waste of time to try to stop them because they just change the phone number or parts of mailing address a little bit.

    Recently tried to stop a relative’s fraudulent life insurance payment that was being auto paid out of her bank account. She had to get a whole new bank account #. Banker said that once such fraudsters know your bank account number they just change the amount of the charge by a penny or so and off they go again.

    The advice above is best – don’t call, throw away the letters, hang up when you are called. Now if you are lonely when they call, start telling the person what cute things your cat, dog or squirrel outside your window is doing.

  • Eldo. commented on February 13, 2017 at 16:30

    Thank you very much for your information …
    I ask, it is possible to bust your ass to these mother f *** rs.
    I really want to be able to take them before a court and put them in jail, that’s what these damn bad boys deserve.

  • suresh shrestha commented on February 14, 2017 at 11:45

    Eldo…yes they really deserve the punishment. They should be in jail.

  • Actually, they should not be arrested or put in jail. What they are doing is 100% legal, misleading, yes, immoral, yes, but not illegal. As consumers, we need to make sure we do our due diligence and check out these companies before we hand over credit card or bank details to these companies. I ignore their letters and block their calls, I’d advise you to do the same, I wrote this article to make people aware, not suggest any illegal dealings.

  • Stephanie Lynn commented on February 15, 2017 at 07:05

    I received one today from “vehicle service department quote, it said that my warrantee will be expiring and this will be the ONLY attempt that they will try to contact me. The paper looks identical to the pictures posted above so I’m probably not going to call the number based on reading this article. Thank you so much, this post was super helpful!

  • MR commented on February 21, 2017 at 10:45

    I just received pink notice with call number 1-866-491-9998…..same address in Plano, TX. I bought a new car from LOKEY KIA in Clearwater FL…..paid cash and fully owned trade in… financing done. Either Department of Licensing, State Farm Insurance ot DEALERSHIP has sold my information. I had received another SCAM notice for vehicle theft prevention registration before this one! Should be illegal for any company to sell your personal information!

  • Lori Ann Fesig commented on February 22, 2017 at 10:37

    I could tell after their phone picked up, it sounded like a mockery recording from the beginning. I received numerous papers in the mail about a car I didn’t ever even own. That was a Auto Assure that I called, totally did not seem on the up and up. Use caution

  • Sachin commented on February 22, 2017 at 21:45

    I just received notice with call number 1-800-220-4858…..same address in Plano, TX. it said that my warrantee will be expiring and this will be the ONLY attempt that they will try to contact me. Looked something wrong so thought to search. Nice article, it was helpful.

  • melissa sandlin commented on February 27, 2017 at 00:33

    hi I received this letter on Feb. 8, 2017. and I do not have a car and I don’t even know how to drive. I tried to call them and they just hang up on me. so I decided to look them up on the internet and saw this. this was very helpful thank you so much.

  • MARION commented on March 2, 2017 at 17:17

    Yes, I received same letter in (pink) from Vehicle Service Department, Plano, Texas with call number 1-877-334-4872. Discarded in trash.

  • Sabine commented on March 4, 2017 at 20:32

    Thanks for all your comments and good advice. I received a pink letter today, but apparently they have no idea what model car I drive or how old it is. So they just called it an “automobile.” Their address is as quoted above, but they seem to be using different phone numbers from the same address, according to these posts. This alone should raise a red flag. Again, according to these posts they have been at it for quite a number of years without ever being stopped. One wonders where the over-controlling government is in such cases.

  • Angali commented on March 5, 2017 at 13:16

    I have been receiving same kind of mail as well as phone calls. Is there anyway we can take action against this kind of scam. They are annoying.

  • Karen commented on March 6, 2017 at 10:56

    I just received this and I thought it was a scam — but thought I would take the time to look up — same name but different phone # 1-800-400-6475. It was the pink form first on your blog. Thanks for having this so I would know for sure!!

  • Yarenci Reyes commented on March 7, 2017 at 14:34

    I’ve been receiving several mail lately like this. I finally called today to see what it was about and knew it was a scam because of the guy’s persistent, obnoxious and rude tone of voice. The letter I received was identical to the one pictured above.

  • Melinda Rhodes commented on March 7, 2017 at 18:38

    My grandmother got this letter in the mail today. It looks just like the Green one you posted, but it’s on pink paper. Fun Fact: She doesn’t own a car. She doesn’t even have a Driver’s License. Thank you for this blog.

  • chelsey mozingo commented on March 9, 2017 at 08:53

    I just got 2 letters from vehicle service department I knew it was a scam because for one it might have my info on it but it never mention my auto company plus I never ask for the coverage so people BEWARE I’m going to find these peeps and stop them in there tracks I’m tired of this BS and the law protects scammers it makes me sick so im going to find them myself and when I do I’m going to make a citzens arrest and put there butts in jail so SCAMMERS GET READY IM COMING FOR YOU.

  • Ryan Smith commented on March 17, 2017 at 02:46

    Aloha, just a heads up this scam has made itself all the way to Hawaii. It looks like the first example here( the white one, has an eagle perching on a shild). How are they even getting all this information? And what action can we take to put a stop to this farse? Should i report it to my local DMV?

  • Pat commented on March 21, 2017 at 22:04

    thank God I decided to look up the address given in my mailing! First thing, your site came up warning us. My first reaction to the envelope was that it was an advertisement. Why? There was absolutely no return address or hint of where it came from. Our address was visible on PINK paper thru an address window. Just to be safe I opened it…you never know. Still no mention of the company we do business with: Progressive. Interesting. You said that Progressive is one of the 3 places these scammers get our info from! There seems to be slight changes to the letter from the one you displayed (probably saw your site and decided to be ‘careful’) But basically it is the same info. My hubby was going to call the number on the letter to find out why we seem to be listed as having coverage running out. I checked the web to see what might show up. Am I grateful you went to the trouble to show your experiences! Think we’ll be pursuing the legalities, and try to at least stop Progressive somehow.

  • DOLLY commented on March 21, 2017 at 22:21

    I am also from Hawaii. Got the pink letter from the mail today but it was addressed to my son who does not even own a car. Sender’s address shows: Vehicle Services Department, 6400 Pinecrest Drive, Suite 400, Plano, TX— which is the same address as noted in everybody’s messages! I am very thankful for this thread because like everyone else, I googled the department and address, and I found this thread. Thanks for the warning!

  • Just to be clear, I am not claiming for sure it was Progressive that sold my details. However, they are one or three companies that had this very specific information about my name, address and make, model and year of my vehicle.

  • Spellman commented on March 22, 2017 at 22:00

    Hey, I also received a pink slip from Vehicles Services Department from Plano, TX. I was very alarmed at first, but luckily I found this blog. I don’t even own a car or a drivers license so I’m curious how they received my information. I will definitely be calling them tomorrow morning to give them a piece of my mind.

  • Phil Novinger commented on March 30, 2017 at 06:11

    I got the pink one from Plano,TX, but it has no information that identifies my car. I don’t see how anyone could mistake this for being legitimate. The letter would have gone straight into the recycling, but I kind of enjoy writing back and calling these scammers names. Of course they could not care less about what I say, kind of like my local and national “so-called” elected representatives.

  • Ed commented on April 4, 2017 at 09:04

    I got a near verbatim copy of this “notice” with only a few differences. Mines also a pink letter from “Autoassure” based in Plano, TX and they tacked in a Florida License number which I’m almost sure is fictitious. They also put on it “Second notice” in the center of the page, as if they think it’ll make anyone think a first attempt had really been made. It’s funny these same guys sent my father one with the information for my car just a week before. Guess they’re just trying to get anyone they can. I can only think of a five places they’d get that kind of info from and all but two are insurance companies (Progressive, Geico, and Esurance) , the others are the Bank i’m financed through and the DMV itself. Only one of those companies though knows my dad’s info.

    How anyone could think this letter is legit I’m not sure. The whole letter is the same poor quality you’d get off a low end desk printer with bad ink that’s second handed and not cleaned in years.

  • Larry commented on April 5, 2017 at 10:35

    These butt cracks been using different numbers and I block them all but they keep callin…. they won’t get a red cent from me….. I didn’t have to research cuz warranty services don’t call you….

  • Hira commented on April 5, 2017 at 15:45

    I kept getting letters in the mail almost every other day from these assholes. Finally called them today to asked them general questions about it and as soon as someone answered they didn’t even ask how they could assist me they were just so urgent to collect money from me.I knew something was fishy and then their customer service made me even more suspicious. They were so rude to me for asking general questions and when I told them I wasn’t interested they were SO rude about it. So I hung up on them. Not gonna lie, their attitude naturally brought out my sarcastic side because I knew this wasn’t a legitimate thing anymore. I’m glad I listened to my gut. Stupid scammers.

  • Jason commented on April 8, 2017 at 20:21

    Thanks for posting this article. I just got one from Vehicle Services Department (Plano, TX). It was confusing because I’ve haven’t had a car in twenty years. I live in NYC. But I just happened to visit some family for a couple of days in Plano in December. And I was a victim of identity theft last year. I thought all that could be related. But after seeing your article, I’m just going to throw away this letter.

  • Vee commented on April 10, 2017 at 10:16

    Hi, I recently received a pink/mauve looking “company” letter from these scammers. No make or model of a car was listed because, guess what? I don’t have a car!! Never did. The number they gave was 1-877-413-6377 – guess they change their phone cards so as not to be traced. I did read some small print and also saw it was listed on the blog above – it’s pretty small print on the right near the bottom saying “you may have been selected to receive this special limited time offer from Endurance, LLC …” This Endurance company seems to be legitimate but their tactics (letters and nasty phone calls) won’t get them much business. I have caller ID and if I don’t recognize the number I don’t pick up and scammers never leave a message. Also this small print message says “information being used is public information and any person can opt out by going to:” I didn’t bother because I feel if they want to waste time sending me mail, then go right ahead. It’s a shame some people have nothing better to do but it’s up to us, the consumers, to be aware and thanks to internet we can look up these things and feel a bit more secure.

  • Roderic Stanley commented on April 11, 2017 at 13:47

    This must be the 20th one that came in the US mail today. I get calls at least once each week, but at least its not that indian voice telling me about the problem I have with my computer, is it?.

  • jennifer serna commented on April 11, 2017 at 22:52

    im grateful to find this site, i received white letter from vehicle service department. interesting thing i dont own an automobile & now im checking for possible identity thief. i dont tolerate stuff like this & will fight it.

  • Jessica commented on April 13, 2017 at 09:12

    Got this today. They make it seem mandatory. I still have my original powertrain warranty and I didn’t let the financial guy at the dealer sell me anymore. Sota piece of paper with warnings and ultimatum def get thrown in the trash.

  • Charles commented on April 13, 2017 at 20:02

    Just received this garbage today (4-13-17).I’m so happy that I had the foresight to research this! This blog was very interesting. This goes to show, what people will think up,to get out of work.

  • space4jo commented on April 17, 2017 at 13:41

    got a pink one today with my maiden name and no vehicle make or model just threats. ,, my car is a 1998

  • Anon1 commented on April 20, 2017 at 15:28

    Targeting my elderly mother. Total scam. And despicable to target elderly.

  • Doreen commented on April 21, 2017 at 10:26

    I’m cheap, so I only buy high mileage vehicles in the low four figures. I haven’t purchased a new car in 30 years. My newest vehicle is a 2002. I won’t pay for warranties on anything. Anyway, I received my pink letter today indicating my vehicle as “Automobile.” I had to laugh at the statement about my being financially liable for repairs. Since I’ve turned 60, the mail scammers have tried to pounce on me repeatedly. We Seniors are automatically categorized as drooling imbeciles, so I just turn the letters into an advantage. They are supplying me with free scrap paper for my printer.

  • Cate murphy commented on April 24, 2017 at 09:48

    Well all of you are way smarter than myself. I’ve been paying them a couple hundred dollars a month for over three years. I happened to misplace my credit card and had it replaced. I called them to give them my new card no.
    but I couldn’t get through so I just decided to Google the company…found this link so it has concerned me. Do I go to my bank? Do I investigate more to get money back? Am i screwed any ideas? Thanks for posting or I’d be paying for more years to come.

  • Cate, your best bet would be to contact your credit card issuer and explain the situation, they should be able to launch a fraud claim, however, technically these companies are legitimate, however, very shady companies.

  • Jude commented on April 27, 2017 at 08:25

    I got the same letter this week; the tel # on the form is 1-800-220-4858. I already have an extended warranty with my car dealer, so yeah, just another aggressive marketing tactic. #shred

  • May 2, 2017 – rec’d such a letter yesterday, addressed to my wife (who does NOT drive, nor does she even have a drivers license!!!) re: our vehicle – which is a 2006 Honda Element. I knew it was BOGUS from the get go, but decided to Google them and came across this blog re: it all. VERY informative. THANK YOU soooo much for posting this. I feel like calling them and harassing them a bit, …. maybe I will, who knows, could be a slow day here at work now that the tax season has come & gone. Maybe good for a laugh! :)

  • Jay T commented on May 3, 2017 at 16:49

    I keep getting the same phone calls and letters. They call me anywhere from 5-10 times a week and send letters every week for a vehicle I have not had in over 2 years. I have been nice and asked them to stop and then I had to get bitchy. The last guy I talked to, name was Steve, laughed at me when I told him and his business to fuck off. I just made a complaint to Better Business Bureau and the Federal Government. Probably won’t matter though. These companies are full of assholes.

  • Tina E commented on May 9, 2017 at 18:53

    We have received these letters before. But it came to our teen daughter who has never owned a car. We laughed and I guessed BMW, my husband guessed Lamborghini. Opened the letter, they have BMW listed ! Freaky. So first I wondered if anyone is using her name but after reading this blog I am thinking that they are sending out mass letters hoping someone has a BMW. I’m glad to have found this blog too!

  • Trice commented on May 14, 2017 at 16:29

    Total scam, I just called them and asked where they got my personal info and the person said oh I don’t have that information. I then told her it was a scam and she basically hesitated and said oh no ma’m it’s not a scam. Very scary that they have so much of my information, makes you wonder what the dealerships do with your information. Oh and of course they wanted more of my information in order to remove me from their list, ridiculous.

  • bebe commented on May 15, 2017 at 11:05

    I received the second letter and i haven’t had a auto of any type in 7 years.

  • Charlie commented on May 15, 2017 at 11:53

    Thank you for this! They’ve sent me three letters so far, and i thought it was fishy, really glad I looked into it

  • Porshe commented on May 17, 2017 at 21:09

    Got the same letter today (May 17, 2017). I knew this had to be a scam considering the fact that I don’t have/own a car!

  • Eileen Smith commented on May 18, 2017 at 15:34

    Well I really appreciate your post on this company of SCAM ARTISTS. I received my letter today that spooked me for a minute bcause my mother is deceased and I took possession of her car by Will. The PT Cruiser’s wiring harness has already caught fire and under recall in which Chrysler wouldn’t honor. If I wouldnt have typed in this number, found your blog and read the commits from the community I myself may have fallen for the OKIE DOKE! Thanks again Mr. Englishman in Kansas this internet is a blessing in disguise.

  • maria crow commented on May 23, 2017 at 13:39

    Have been receiving phone calls for 2+ years. Requested to be taken off the calling list, am already on the do not call list, even block the # on my phone, so they call from a different #. Have NOT been nice at all. Haven’t had a call for probably a month. Got the pink slip today!! Traded the car in 5 years ago!! The phone # on mine slip is 1-800-600-1278, 6400 Pinecrest Drive, Suite 400, Plano, Tx. called to tell them I no longer owned the car and that I didn’t want to get any more mail from them. He was going to give me a $900 discount to sign up the vehicle I currently own! NO and hung up. Unfortunately, I’ll probably be getting calls again!!

  • These clowns have now started using a pink colored letter to make it look like a past due type of notification. It’s interesting, when you research them online or their BBB complaints. They’re a GREAT company, until you file a claim, then they don’t pay.

    Just more scumbags in the sea of BS.

  • Tami commented on May 28, 2017 at 19:46

    These people are so stupid I haven’t owned a car in over a year and I got this letter yesterday WTF LMAO😂😂😂 they really need to stop

  • Kristyl commented on May 31, 2017 at 16:48

    I’ve got this notice today, I was concerned then I thought “scam” glad I looked the number up.

  • Jessica Perez commented on May 31, 2017 at 22:27

    Thanks so much for this blog, I receive same letter and it look suspicious so first I search and now I sure it a scam.

    SCAM!!! Don’t contact them

  • Ain Riz commented on June 1, 2017 at 08:13

    Hi Thank you so much for this blog, I got the letter too and I spoke to my bank. Then I called the no on the letter and the guy was so rude when I caught his scam. No service provider is ever gonna be this rude and not let the customer talk.

  • Ben Gill commented on June 1, 2017 at 18:08

    I got this stupid letter today, and since I was in a mood for a fight called them and told them to take me off of any mailing lists I might be on. After reading these posts I wish I hadn’t called. I went online to search for the company to blast on Facebook and found this blog. The person said “thank you for calling Endurance.” Has anyone had that? I’m out of work, and there is a call center for Endurance something I’ve been seeing advertising for workers. I wonder if it’s the same company. Anyway, my car is so old I KNEW I couldn’t, wouldn’t and didn’t put a service contract on it.. The guy could tell I meant business so he just said “we’ll remove you out of our database.” We’ll see if that is true. I’ve posted the link to this blog on my Facebook to make more people aware of this. Thanks for the blog! :)

  • Thank you for the link, Ben, I appreciate you spreading the word about these scammers. :-)

  • Alex commented on June 3, 2017 at 08:20

    I received such a letter. Very interesting, where do they get my data from? From the dealer? Or from an insurance company?

  • Nicci C. commented on June 5, 2017 at 07:41

    I received a letter too with no return address, just “VEHICLE SERVICE DEPARTMENT – VEHICLE DOCUMENT/ ALERT NOTICE – PERSONAL & CONFIDENTIAL” in the top left corner of the letter, no address. Customer service # 1-800-220-4858.

  • Kent D. commented on June 8, 2017 at 16:35

    Received same letter today, things look fishy since I know my warranty had been expire for more than 5 years.

    Thanks for the blog.

  • Nancy commented on June 13, 2017 at 18:33

    i received a letter today WITH a return address. they keep saying “your warrantee is about to expire or has already expired”. for 2 years. i am sending this most recent letter back to them, telling them to take me off their list. if anyone wants it: Vehicle Service Department 6400 Pinecrest Drive, Suite 400 Plano TX 75024-2959

  • I have never owned a car and I got the pink letter along with numerous phone calls [unanswered and now blocked]. I live in NYC – no car necessary. They had my address slightly wrong and had the apartment number of another tenant with the same last name. He doesn’t own a car either. Instead of listing a make and model of a car there is just a code number and after that: “Service Contract Type: Automotive”. So they are casting their nets a bit wider and also getting names and addresses somewhere other than car dealerships or insurance companies, hoping that they will hit some senior, like myself, who perhaps has a car and will call and give them the details they need.

  • myraj5900 commented on July 13, 2017 at 19:01

    Just got this letter today. It screams “SCAM!” I hate that they have my name and address. BTW, I haven’t owned a car since 1976.

  • Lynn commented on July 13, 2017 at 19:58

    I received a pink letter today with my car’s year, make and model. I called the 1-800-966-7894 number even though I was skeptical. Dude said I should have received a green one because the pink one was old (pink was dated 07/05/2017!!). He also said I had a $600 credit to put towards extending the warranty. **Really, how did I get a credit already? Wouldn’t that be a discount?**

    I asked what company he was with and he said “Vehicle Services Department”. **Isn’t a department suppose to be part of a company and not a company itself?** I asked if he was with Ford and he answered that they were affiliated with them. **Affiliated means that a business relationship exists, not just trolling Ford owners to sell them fake warranties.**


  • J Chen commented on July 21, 2017 at 10:13

    I got a number of mailers from the same “department”, clearly a scam. The mailers were sent with US postage permit, so the business has been in place for quite a while. Any legal action has been in place against this business?

  • Tkey commented on July 25, 2017 at 07:29

    Just got off the phone with Vehicle Service Department and asked questions such as…are you an independent company just trying to drum up business? I never got a response, they hung up on me. So what does that tell you!

  • Jessie commented on August 14, 2017 at 10:58

    I got this crap in the mail today. I don’t own any vehicles so I thought someone bought a vehicle in my name so I checked my credit report. Thankfully that wasn’t the case so I researched the number and found this blog. It gets really annoying with all of these scams.

  • louis pulley commented on August 16, 2017 at 11:59

    I have been getting letters from this automotive service department. I called the number that was on the letter 1800-200-4858 and got the response [to answer this survey and you could win a trip to the Behommas , then asked if I was over 65 and said I could receive free medical alert systems, and I have won the trip to the
    Bahoomas for only $59 each person.] not word was said about the warranty. I called the number again got the same message.

  • Simon commented on August 19, 2017 at 01:55

    I. too. received a similar letter yesterday and Googled the phone number given which confirmed that it is a SCAM. The company name (in the small print on the back) says ENDURANCE WARRANTY SERVICES, LLC. 6860 N. Dallas Pkway, Suite 200, Plano, TX 75024. The phone number given is 1-855-382-8202.

    Googling the address comes up with what appears to be a legit company – Omega Consulting Group – who appear to have moved into these offices recently. I wonder whether they are aware that scammers are also using their address?

  • Danny commented on October 5, 2017 at 16:28

    The only thing different from these crooks and those POS East Indian scam artists is the accent. One is from India and the other from Texas. Both are crooks trying to get your money while providing nothing in return.

  • Jenn commented on October 14, 2017 at 16:40

    I too received a similar letter in the mail today with no reference to an auto dealership or particularly manufacturer. I do not own a car. I knew it was bogus after googling the number. Nevertheless, I decided to contact the program listed by the name of “Endurance” on the letter. I disguised my voice to sound like an elderly woman. The first young sounding female rep asked me what type of vehicle I own. Red flag of course. Shouldn’t they already know that. I told them I had a Mercedes Benz 2012. They asked me what model number. Heck if I knew the answer to that, because “my husband knows those details.” It only has 11,523 miles on it because we only drive it to the Senior center where we play bingo and to the super market, those sort of places. Mind you, at point in the conversation, I had been transferred to a quick talking, “Mercedes specialist,” who asked me what Insurance company I use. I told him I wasn’t sure, that my husband handled those things, and I’m in a wheelchair and unable to get to my pocketbook to see. He tried convincing me to pay $194.10 deposit over the phone immediately, followed by 24 monthly payments of $153.66, a total of $3882. “And the last two of the four years would be free of charge!” Plus, he was throwing in a $200.00 off deal. What a bargain I said! He claimed that his company “Endurance” is the oldest extended warranty company in the world. He said they had been around since 2006. Hmm? I said, “gee, that doesn’t sound like a very long time.” I finally reverted back to my normal non-elderly voice by saying that I really need to be honest with him, since I know he hasn’t been honest with me. I told him that I know this is a scam, and that he shouldn’t be praying on unsuspecting innocent individuals such as elderly and disabled. Of course he stuck to his script and denied any such wrongdoing. I told him to take me off his mailing list. And the poor soul hung up on me. So sad that he didn’t earn a commission during that 35 minute call.

  • Jenn commented on October 15, 2017 at 08:59

    Addendum from my post yesterday. The telephone number listed on the scam letter that I received from “Endurance,” the other day was, 1-877-413-6377. Initially I tried dialing using *67. However, it disconnected me after 5 minutes. The so called “Mercedes specialist,” told me he was talking to me from a satellite office in Texas. However, when I googled that telephone number, it made reference to it being a widely used scam operation. Interesting how the rep was willing to quote me a price and start charging me immediately over the phone without first researching whether or not my car had any “pre-existing conditions.” I have read in recent days that a number of these 3rd party auto extended warranty companies are notorious for doing a bait and switch on unsuspecting customers, promising to pay all claims bumper to bumper (which the rep also indicated to me yesterday when I spoke with him), only to vanish from the face of the planet once a claim is filed. I’m wondering if the so called “Endurance “ program that’s listed on the letter that was sent to me is the same company that’s advertised online with a number of favorable reviews supposedly from real consumers who had utilized their services. Honestly, at the end of the day, I don’t know how individuals who scam others can live with themselves. Perhaps they grew up in a very deprived, toxic, dysfunctional environment, and feel that the world owes them something for the hardships they have endured. And yet, there are others in life who despite having endured hardships throughout their lifetime, go on to help others and dedicate their time towards making positive contributions to society. Perhaps if we all take 30 minutes out of our day to contact these scam operations, by posing as in interested party, only to surprise them at the end with a “smile, you’re on candid camera moment,” we can drive them all out of business. Meanwhile, we need to not only protect ourselves from these dishonest vultures, but also advocate for our elderly and disabled loved ones out there who tend to be amongst the most vulnerable.

  • Scammers are Scummy Criminals!! commented on October 18, 2017 at 16:45

    These bottom-feeding, pond-scum swilling ripoff artists couldn’t get the year, brand, make or model of my car right!!!! I google all numbers that I do not recognize, about 95% of these numbers are connected to scams. They are so sneaky, that my home phone number came up on the caller ID and its the phone that they’re calling!!! Others will use actual names of people or businesses to (Cold-Call) and see if your number is a (Live) number. If you answer the phone, they then know that it’s a valid number and will call and harass you!!! These people are also known to sell numbers to other (Scummy, Scamming Creeps), that then call, bug, and harass you into iniquity.
    The letter came from: AutoAssure LLC 6860 N. Dallas Parkway Suite 200, Plano TX 75024-2959.
    Phone Number: 1-800-790-0419 (Googled this number and found this Blog).
    Do not call these Criminals!! Block this Phone Number at all costs!!

  • Wanjus commented on October 19, 2017 at 20:39

    I’m so sick of receiving this mail. I have saved mine from years past because I’m hoping for a class action lawsuit or something. Then again I said I want to just put them in a large envelope and mail all that ‘–it’ back to them. Maybe the postal services can help stop this. But I guess these nuts are paying postage.

  • TAMIE HOLLINS commented on October 22, 2017 at 02:36

    THANK YOU !!! Recieved the same letter in mail from “VEHICLE SERVICES FEPARTMENT”. I to do the same things, look at/for reviews and if the company is REAL ! My technical savy son taught me to this about basically about COMPANY’S & PROUDUCTS. It has saved me thousands and I mean thousands of DOLLARS.


  • Jack Hale commented on November 15, 2017 at 16:32

    SCAM! These scumbags should be prosecuted. Too many people are getting away with bogus stuff like this. Everybody is so fed up! Amen.

  • Blaze commented on November 21, 2017 at 23:24

    Got the same letter today just updated information and a few things have been removed from the letter. Still the same company though. Thanks for your blog. File 13 it goes!!! You can opt out at

  • K commented on January 3, 2018 at 20:59

    I just literally received a pink copy of the green one above in the mail today, I already had coverage but i called the number blocked on my phone and it said the number didn’t work, i then googled the address and found these posts! I’m glad i found information & will keep this letter for records but it was weird because it has no specific car it just says reply for coverage for you “automobile” ? I’m just glad i found this post this is creepy.

  • Neil commented on January 11, 2018 at 12:07

    Pity some people are falling for this scam. I live in Manhattan and haven’t owned a car since I most recently moved here from California 7 years ago. As a matter of fact, of the 24 units in my apartment building, 2 units own a car, and one a motorcycle. People in Manhattan rarely own cars; we have subway passes. These idiots are trolling for people to scam in Manhattan!

  • Fritzie blizzard commented on January 25, 2018 at 15:23

    I didn’t even open the envelope with the lovely pink paper inside that came today 1/25/18. Just came & Goolged. After I carefully mark out my mailing address so the PO doesn’t return it to me, I’ll write “Refused. Return to sender” on the envelope. You MUST write REFUSED on the envelope as well as Return to Sender. The outfit will have to pay return postage that way.

    I will also put a warning on my Facebook page with the barest details to warn others of this way-too-often successful spam that steals from the unsuspecting, esp. the elderly.

    As far as the phone calls. When I see a number on my caller ID that I don’t know even if it is from my area code & my local exchange, I pick up the phone but say nothing. Just hold it for a few seconds & soon I hear a click indicating the caller has hung up. Then I hit the redial & listen. Almost without exception the operator will come on saying the number is invalid. On rare occasions a person may start talking after I initially pick up but I say nothing. Just quietly hang up or lay the phone on the table & walk a away for 1/2 hr. or so. It does no good to harangue the person who calls. They’re hired because they need a job to live & probably haven’t the experience or training to do anything else. Some are decent folks but sadly many are not. After listening to angry people all day, they also lose their cool.

  • Beverly Ryan commented on January 27, 2018 at 17:55

    Got “Pink” letter today from Vehicle Services Department Plano TX, Letter addressed to my father who passed away 8 years ago – car no longer in his name – there was no type of car listed just “Need to ACT Immediately” i called because I wanted to know how they got my fathers name and address – The young girl that answered could not tell me – only that she would take me off the mailing list – I told her that was not good enough I wanted to know where they got my Father’s name – she said someone would be calling me back –NOT Holding my breath Will be contacting Credit bureaus to see if anyone has been using his SS #

  • RAD commented on January 30, 2018 at 10:07

    I got this letter. It doesn’t reference description of my car at all. Says I haven’t contacted them after multiple notices to upload my auto info. Yet another scam in my mist. Sick of how much dishonesty in our country. I hope people aren’t FALLING for this scam!

  • Chris commented on March 28, 2018 at 04:33

    This company gets your address and car make by accessing state registration records. I don’t know about other states, but in Texas “public records” means open season for companies like this that want to pester you with mail and phone calls. I opened a business in Texas and got the same treatment. I can ignore the junk mail, but the 10 to 20 phone calls per week during business hours is too much. They use random phone numbers in your caller id, spoofing, and these numbers sometimes belong to innocent citizens. The FCC says this practice is illegal only if it causes “harm”. I intend to contact the state of Texas and the FCC about ways to flag these unethical companies.

  • Pablo commented on March 28, 2018 at 20:00

    I received the same notification in the name of vehicle notification department number t 1800 936 0760 and I noticed the scam because it does not dye address my car has factory warranty still tomorrow Boy to the department to make a report

    // Translated from Spanish using Google Translate – Jason //

  • Abbi commented on March 30, 2018 at 18:57

    Lol I got one today & I don’t even own a vehicle! For a second I thought my identify was stolen. Googled & found this article! Thank you. Phew!

  • horst graessle commented on April 1, 2018 at 08:40

    One would think someone would bomb this place by now.

  • A. L. Williams commented on April 21, 2018 at 23:28

    I received a letter in the mail and it looked suspicious to me. I googled the number on the letter, 1-800-400-6475 and found this blog. I am glad I did because I knew something was not right about this letter. I will not call the number.

  • Ginger ross commented on May 9, 2018 at 14:02

    Got their letter and purposefully called at 11:30 p.m low and behold, someone answered and needed the “code” from my letter. I pretended i didnt have the letter with me, but had saved their number. They said if i gave them my name they might could help me. Somehow they were miraculously able to tell me what make and model my car was! They said the mileage was too high and i couldnt be covered. I told them i had a nearly new toyota tundra and wow i was in business… I needed to give them $395 down, by credit card imediatey. No waiting. Ir a measy $3,926 for the five year plan……again right now! I tried calling postal service to report fraud and was basically tod the better busuness bureau had only negative repirts. I just didnt want some senior person being bullyied into giving them their credit card information and cash for a scam! They called me back over and over…….grrrrr

  • Kim E. Shearin commented on June 8, 2018 at 17:35

    About a year ago I received the first phone call informing me that my car warranty was due to expire, blah, blah, blah. I just hung up. I bought my 2002 Taurus used, “As-Is”, without any warranty! At the time of that first call I had owned the car 3 years and had already paid for repairs (computer). There was absolutely no way they were going to scam me!
    Since then I think they have called at least once a month ~ I just keep hanging up… but today I got the letter from the “Vehicle Notification Department”, stating their records indicate I have received multiple notices, blah, blah, blah. They can bite me.

  • I’ve been receiving bunk shit by these losers…. get a life and stop trying to steal everyone elses hard working money!

  • Kem Corio commented on October 11, 2018 at 09:36

    Just received this letter in the mail today, for my son!! Who does not drive or have a car!! How do they get away with this crap!! Thank you for sharing your blog and info!!

  • KRISTEN HOWE commented on February 26, 2019 at 08:03

    Thank you for sharing this post. I just received this letter in the mail today. And I don’t have even own a car, just a DMV ID card. It’s a good thing I have USPS’S Informed Delivery Email notifications to know what’s junk and what’s not. This letter is going in the trash.

  • Charlotte commented on March 2, 2019 at 08:12

    I live in Ri, just got same letter.
    Haven’t owned car in 3 years. And I was 4th owner so total BS. they would never no that

  • Jack commented on June 20, 2020 at 13:45

    Thank you for sharing your experience. I just got the my 1st Carshield scam letter today. Honestly I’ve never received these letters, ever. I recently switched my auto insurance to Geico, and within a few weeks, this letter showed up. I was indeed very confused, as without an auto insurance, I’d be paying for all my repairs. Other than the Lifetime Seat Belt Limited Warranty, my vehicle’s Factory Standard Warranty expired over 2 years ago; this letter made no sense to me & got my heart racing in confusion.

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