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Marcus by Goldman Sachs loans sold to SST without notice!

Marcus by GS transfer to SST

I logged into my Marcus by Goldman Sachs loan account to pay my loan installment this morning to be greeted with the following message, “The servicing on your loan(s) has been transferred to SST. Please log in to your new account at accountinfo.com or call 1-833-870-0540 to speak to an SST representative.”

Clicking on the “see details” link delivers the following message; “The servicing on your loan has been transferred to Systems & Services Technologies, Inc. (“SST”). Marcus by Goldman Sachs is no longer accepting loan payments. Please visit www.accountinfo.com to make your monthly payments to SST according to your current payment schedule. An email detailing your new account number, account details, payment information, and terms of the transfer has been sent to you from SST.”

Goldman Sachs made no effort to inform me about any upcoming change to the “servicing” of their loans; they literally sent me a payment reminder on the first of the month, and I certainly did not get any emails from SST or Goldman Sachs, leaving me with no option, but to call the listed number. After being on hold for 14 minutes, I spoke to a lady who, after some verification, gave me an account number. Despite being asked, I did not give her my full Social Security number, so she looked me up by phone number, and I confirmed with the last four of my Social Security number and mailing address.

From there, I visited accountinfo.com, a delightfully late 90s design that is confidence-inspiring (sarcasm), and successfully signed up to their dated online system with the account number provided.

The screenshot above is a 1080p window at 100% zoom, highlighting the age of the design.

All my payment history and documents are gone from the Marcus.com website and have not been transferred to my new servicer, SST. When I go to transaction history on accountinfo.com, all it has is an “interest adjustment” dated 12/9/2023. Will my account history be restored, or is it just gone forever? Given the way all this went down, I’m betting it’s the latter, even more so given the reputation of SST.

I was forced to make a payment, reluctantly, as the payment is due; let’s see how this goes. I will check my bank account to see if the payment has been taken and accountinfo.com to ensure that the payment has been credited. SST did send me an email confirmation that I made the payment, for what that’s worth!

The email confirmation came from another company’s domain, alorica.com, which is doubly concerning.

Doing some research into Systems and Services Technologies brought up a rating of 1.12 out of 5 on the Better Business Bureau website. The reviews are concerning; some people are talking about making on-time payments only to find that SST has left negative feedback on their credit reports. Others have claimed that SST changed the loan agreement terms without consultation or notice, and unauthorized payments were taken from people’s accounts, coupled with harassing phone calls from the company.

It seems they obtain business by buying out loans from companies wanting to get out of the loan game. One name that keeps popping up is Seed Fi, which seems to have been a credit-building service. There is not much about the Marcus by Goldman Sachs transfer yet, as it has literally just happened.

There is some feedback from this month from users on the r/personalfinance Reddit; some people did receive emails, others did not, most have a negative opinion of SST, some have used savings to pay off the loans, while others have immediately looked for alternative financing to not have to deal with SST.

NOTIFICATION, TWO DAYS AFTER THE FACT!

I finally received an email from SST notifying me of the transfer of loans from Marcus by Goldman Sachs at 9:06pm on Wednesday, December 13, 2023, notwithstanding the first line stating, “Please be advised that effective December 11, 2023…”, two days before the email, notice, by definition, is given beforehand.

I did check my bank account, and the funds have been taken and It is also showing as posted on the SST website, which I took a screenshot of for my records. The issue is that I cannot access previous payments, statements, or documents, as I opted for paperless billing, which is no longer accessible on marcus.com.

Obviously, I am scrutinizing everything because of how all this happened, but reading everything I have about SST and its business practices makes me incredibly nervous, to say the least!

3 PAYMENTS DOWN, AN UPDATE!

I’ll start with I understand that interest is front-loaded to limit the risk to the loan company, but I have made 3 payments of $551.75, and the interest has been $365.71 in December, $238.28 in January, and $408.40 in February 2024. Suffice it to say that I do not like this inconsistency of interest amounts.

Shame on me for not checking before, but according to my credit reports, SST is not reporting payments or even the existence of an account with them, and Goldman Sachs has not marked the original Marcus loan account as closed, with a last payment date showing as November 10, 2023.

So, I have submitted disputes to the credit bureaus regarding Marcus’ inaccurate reporting and the fact the account should be closed, sending documentation of the transfer to SST to the bureaus. I do not want a $22k debt hanging over my head; I have zero expectations that Goldman Sachs will do the right thing.

I gave SST a chance; it’s time to look for alternative loan financing.

14 thoughts on “Marcus by Goldman Sachs loans sold to SST without notice!

  • Joelle DeLap
    December 19, 2023 at 21:26

    This is exactly the same as my story!


  • sdf sdf
    December 27, 2023 at 10:47

    same mother fucking story


  • Christy Peterson
    December 27, 2023 at 16:46

    This also just happened to me. However, I received a bill in the mail from SST with no explanation of what it was for. The only thing that helped me figured it out was it was the same exact monthly payment as Marcus. I logged in to my account and received the same message that you show above with no payment/credit history. I also researched SST and I’m concerned. I think I will look for a consolidation loan with another company so that I can pay this off right away.


  • Otha
    December 27, 2023 at 17:27

    Same thing happened to me. This should be cause for Class Action Lawsuit.


  • kim s elliott
    January 1, 2024 at 13:29

    Same thing here and google says its a debt collector. WTF? I’ve never missed a payment or even been late!!!


  • Anne
    January 2, 2024 at 22:44

    If there is a class action lawsuit. Include me.


  • Jessika
    January 4, 2024 at 07:14

    I hate to say, but misery does love company. The EXACT same happened here, with zero emails or notifications. I was on direct billing and SST pulled out the same payments as Marcus, however I have zero log in information (I have yet to call) and am a bit concerned that magically my interest rate or something will change.
    Not to mention that with Marcus, I had a month available to skip a payment with zero penalty that I was holding out to utilize, as my husband might be getting laid off. So bummed overall and verrrrrrry concerned about SST’s ratings and poor reviews.
    This has been seemingly quite a terrible experience right out of the gate for many of us.


  • Vi D
    January 23, 2024 at 03:35

    Interesting – I have similar story: received the bill a day or two before Christmas, wondered what kind of scam is going on, then realized the payment amount matched Goldman Sachs loan payment. I did not pay the invoice fortunately, as the payment was automatically deducted from my bank on December 30th.

    On January 11th, I emailed SST the following:

    “Please provide me with a complete accounting, including all payment details, from the originator, Marcus Goldman Sachs, within the next thirty days. Please provide all transfer details between Marcus Goldman Sachs and Systems & Services Technologies, Inc., aka SST, within the next thirty days.

    Failure to provide me the requested information, accounting, and documents will constitute a breach of contract and be construed as a full dispute of SST’s legal validity to collect or service my former Marcus account ending in xxxx8.

    Thank you for your professional courtesies.”

    All of us commenting on this probably have 700 – 800 credit scores and pay our bills. Unfortunately, GS didn’t exercise due diligence with all their lending, ending up writing off the value of their consumer business. I suspect our loans were sold at a 30 to 50%, or more, a discount which Goldman Sachs should have offered each of us before selling our loans to this one star, step-above loan shark collection agency.

    Today, at 7:15 am, I received a phone call from a ‘United States’ +1 (833) 870-0540, which I ignored. Later, when I googled the number, I found this site.

    I think we have cause to file a class action lawsuit against Goldman.

    Vi D


  • C. Collins
    January 23, 2024 at 20:21

    Same story here. I did not receive any notification from Marcus or SST regarding a loan transfer. I did however receive a bill from SST saying this “is an attempt to collect a debt.” I went to their website that was designed by a third-grader, but I refused to accept their terms of agreement at signup which included ‘permitting them to change the amount of the loan at any time’ & other terms no one should agree with. Thanks for posting the verbiage of your email. I’m going to use essentially this & send a certified letter to them as well. Have you heard back from SST?


  • Vi D
    January 25, 2024 at 15:23

    Same day as 7:15 am phone call, I received an email:

    “Thank you again for your email inquiry.

    For your protection, Systems & Services Technologies, Inc. does not discuss individual account information via the internet. This policy prevents identity theft and secures your privacy.

    We have been unable to reach you regarding your concerns.

    Please contact Systems & Services Technologies, Inc.to speak with a representative regarding your account, please contact us at (833) 870-0540. Representatives are available from 7 a.m. to 10 p.m., Monday-Friday, and Saturday, 8 a.m. to 12 p.m., Central Time”

    Haha, they want to protect me? Don’t believe that for a New York minute.

    So, I replied to the email by making the same request. I also wrote them a letter, sent it Priority Mail, so I would have evidence it was delivered, didn’t think about certified – reply return, probably should have done that.

    Nothing else from SST as of today.

    Vi D


  • luzsenny.santos@gmail.com
    January 27, 2024 at 09:18

    Hey the same thing happened to me and I’m so confused as of why Marcus would sell my information to another company without even letting me know . What is goin on ?


  • KH
    February 9, 2024 at 15:38

    Same thing here. And, to make matters worse, they aren’t reporting payments to the credit bureaus and the Marcus Goldman Sachs loan still shows as an active debt to Marcus, with the last reporting being 11/31/2023. On the Marcus’ website (you have to dive DEEP into the FAQs for this), they state that SST will begin reporting payments to the credit bureaus when they take over the “servicing of the loan”. I filed disputes today as (1) Marcus no longer owns the debt and I want that account reported as closed and with a $0 balance, and (2) the balance due has not been updated and reported by SST. At a bare minimum, I want my payments reported and the balance due to reflect that.

    I have a solid credit score with an excellent payment history, debt to income ratio, and credit mix. I am so concerned about this having a negative impact on that. There are so many red flags flying where SST is concerned.


  • Yuda
    February 10, 2024 at 22:59

    Same thing is happening to me and I refuse to make a payment to this mysterious company that has all my information without my consent. What will happen if I don’t make the payment?


  • Adam B
    February 19, 2024 at 14:59

    I’m very glad I found this. I am going to the post office today to send a debt validation letter to SST to make them produce my original signed documents. Unfortunately I’ve already made two payments but canceled AutoPay until all this gets figured out. Have yet to see anything SST on my credit report. Disputed Marcus on credit report thanks in large part to this blog entry! Thank you Jason.


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